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AMD/ATI Video Card Specifics

Download AMD Drivers & Software https://support.amd.com/en-us/download
How to Uninstall AMD Drivers http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx
How to Clean Install Drivers https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

If you have an AMD/ATI graphics card then you may need to do these steps (ATI drivers don't seem to support OpenGL graphics very well, and SL viewers use OpenGL, as opposed to DirectX).

Graphics Glitches

Graphics Artifacts

If you occasionally see an explosion of colored shards and shapes across your screen, these are graphics visual artifacts, and there are various causes for them. One is the lack of OpenGL support with ATI/AMD graphics cards and drivers. While ATI/AMD graphics can be good graphics cards, the drivers can also be finicky for SL.

The workaround to clear away the artifacts is found in Preferences - Graphics - Hardware Settings - Enable OpenGL Vertex Buffer Objects. Toggle that setting off, then back on again when you see the artifacts. You want to keep this setting enabled as it gives a considerable boost to your FPS.

For ease of access, you can add this setting to your Quick Preferences. The debug setting is RenderVBOEnable and use a simple Radio on/off option http://wiki.phoenixviewer.com/fs_quick_preferences#adding_removing_settings

Crashing

VBO is known to cause crashes in multiple different scenarios with older graphics cards. So one thing to try:

  • Disable VBO: Run the viewer and before logging in, press Ctrl-P to bring up the Preferences window. Then click on Graphics → Hardware Settings tab. Make sure that “Enable OpenGL Vertex Buffer Objects” is not checked. Note this may result in lower FPS.

The AMD Raptr software is known to cause viewers - and games - to crash. This has been discussed on Steam; for example, see this thread. Check to see if you have Raptr installed; if so, try uninstalling it.

The World is Pink

If you are seeing everything pink, the issue is the graphics card driver. The best solution is to update the graphics card drivers.

If for any reason, this is not an option:

  • Enable the Advanced menu with Ctrl-Alt-D, if it isn't already
  • Then Advanced → Debug settings → RenderMaxTextureIndex → Set this to zero
  • This should fix the pink textures but may also cause a drop in your FPS (Frames per second)

Alternately, you can go to PreferencesGraphics -> Hardware Settings → Enable OpenGL Vertex Buffer Objects - and disable that.

How to Determine What Version of Catalyst / Crimson You Have

This page gives guidance for Windows 7; more information is here.

13.9 Windows Graphics Driver Version: 8.17.0010.1230 OpenGL Version: 4.2.12422 Compatibility Profile Context 13.152.0.0
14.4 Windows Graphics Driver Version: 8.17.0010.1280 OpenGL Version: 4.2.12874 Compatibility Profile Context 14.100.0.0
15.7 Windows Graphics Driver Version: 8.17.0010.1395 OpenGL Version: 4.2.13397 Compatibility Profile Context 15.200.1046.0
15.7.1 Windows Graphics Driver Version: 8.17.0010.1404 OpenGL Version: 4.2.13399 Compatibility Profile Context 15.200.1062.1002
15.9 Beta Windows Graphics Driver Version: 8.17.0010.1404 3) OpenGL Version: 4.2.13399 Compatibility Profile Context 15.200.1062.1004
15.11 Beta Windows Graphics Driver Version: 8.17.0010.1404 OpenGL Version: 4.2.13399 Compatibility Profile Context 15.201.1151.1007 “Crimson”
Crimson Edition 15.30.1025 Windows Graphics Driver Version: 8.17.0010.1429 OpenGL Version: 4.2.13416 Compatibility Profile Context 15.300.1025.1001
unknown Windows Graphics Driver Version: 8.17.0010.1452 OpenGL Version: 4.2.13431 Compatibility Profile Context 16.150.2401.1002
16.7.2 Windows Graphics Driver Version: 8.17.0010.1460 OpenGL Version: 4.2.13441 Compatibility Profile Context 16.200.1035.1001

Known Good ATI Driver

Before doing anything else, if you used a work-around “fix” of copying Catalyst driver DLLs into the Firestorm folder, them please remove those DLLs before proceeding with the install of any new driver.

Catalyst 15.7.1 drivers or newer.

  • Catalyst 15.7.1 drivers or newer.
  • Rather than relying on the built-in Windows driver update function, visit the AMD site directly and update from there; click here to locate the drivers for your system.
ati.txt · Last modified: 2017/11/29 15:26 by willow_wilder