User Tools

Site Tools


fs_clearing_settings
Advertisement

How to Clear Your settings

Why? Because here be dragons. And sometimes clearing your settings may be the best way to fix a weird problem. Keep in mind that settings are not cleared by uninstalling or installing new viewers.

If clearing settings solves your problem, then you might want to create a backup of your settings once you have restored them as you like them - and assuming that everything works. Click here for instructions.

Starting in the Viewer

  • Click the 'Open Settings Folder' button
  • A window will popup. Keep this window open.
  • Log off of the viewer.
  • Delete everything you see inside the folder.
  • Navigate up one level to the folder above.
  • Now locate the folders which have the names of your avatar(s)
  • In each of these folders, locate the file settings_per_account.xml and delete it

Starting from the File System

Assuming you are unable to log into the viewer, follow these steps.

  • Navigate to the folder that stores the application data for the viewer - if you do not see this folder, you may need to show hidden folders.
Firestorm 32-bit
Windows XPC:\Documents and Settings\[YOUR USERNAME]\Application Data\Firestorm
(or use the environment variable %APPDATA%)
Windows Vista, 7, 8 and 10C:\Users\[USERNAME]\AppData\Roaming\Firestorm
(or use the environment variable %APPDATA%)
Mac/Users/[YOUR USERNAME]/Library/Application Support/Firestorm 1)
Linux~/.firestorm
Firestorm 64-bit
Windows XPC:\Documents and Settings\[YOUR USERNAME]\Application Data\Firestorm_x64
(or use the environment variable %APPDATA%)
Windows Vista, 7, 8 and 10C:\Users\[USERNAME]\AppData\Roaming\Firestorm_x64
(or use the environment variable %APPDATA%)
Linux~/.firestorm_x64
  • Find the folder named “user_settings” and navigate inside it
  • Delete everything
  • Now locate the folders which have the names of your avatar(s)
  • In each of these folders, locate the file settings_per_account.xml and delete it



See this page for documentation on Firestorm 4.6.9 (42969) and earlier.

1)
Fast way: Switch to Finder (desktop), hit Cmd-N to open a new finder window, then Cmd-Shift-G for Go to folder. Copy/paste this ~/Library/Application Support/Firestorm/ (including the tilde~)
fs_clearing_settings.txt · Last modified: 2016/11/13 18:43 by anastasia.horngold