If you have Intel Graphics HD, Intel Graphics HD2500 and Intel Graphics HD4000, and are using the 64bit version of Firestorm 5.0.7 or later, on Windows 10, refer to this page.
If you are on Windows 10, and get an error such as this:
Firestorm is unable to run because your video card drivers did not install properly or are out of date, or are for unsupported hardware. Please make sure you have the latest video card drivers, and even if you do have the latest, try reinstalling them. If you continue to receive this message, contact the Second Life Support Portal
…then refer to this page.
If you are on Windows 10, and get this error:
Load Library failed with error 1114, Dynamic Link Library (DLL) initiation routine failed
Check first for switchable graphics card: Dual Graphics Issues
If you have Intel graphics only, then use the instructions on this page: Intel Fix 32-bit.
This is a known issue with recent Intel graphics drivers, affecting other graphics applications besides SL viewers.
What to do:
More information: Please refer to FIRE-21264 for more information and to report any additional details about the issue.
If you start experiencing graphics issues after a Win10 update, such as driver crashes, or simply very poor performance, the first thing to try is a full computer reboot.
If you have Intel HD 2000 or 3000 graphics, refer to this page.
If your laptop has an Intel CPU and also has either an AMD or Nvidia graphics system, it may have the ability to switch between the Integrated Intel graphics (for power savings) and the AMD/Nvidia (for performance). But sometimes Firestorm isn't automatically configured to use the high-performance graphics.
You can confirm this issue by looking at Help → About Firestorm and checking the name of the graphics card listed. If it says Intel, please follow the steps on this page.
This mysterious flashing problem has been reported numerous times now and after some investigation we believe we finally have a repro for what's causing the issue. We do not yet know the specifics of exactly which systems are affected.
Typically the issue arises when Worn Rigged Mesh is in view and has at least one texture containing alpha and set to alpha blend mode. Alpha masking and emissive mask do not reproduce the problem.
We have also verified that this reproduces using the Official LL Viewer.
The Following Table shows which systems and drivers we have tested and whether they reproduce the Flashing Issue.
|Graphics Card||Driver||Operating System||Repoduced|
|Intel(R) HD Graphics 530||10.18.0015.4271||Windows 10 64-bit (Build 10240)||Yes|
|Intel(R) HD Graphics 530||10.18.0015.4279||Microsoft Windows 10 64-bit (Build 10240)||Yes|
|Intel(R) HD Graphics 520||10.18.0015.4293||Microsoft Windows 10 64-bit (Build 10586)||Yes|
|Intel(R) HD Graphics 520||10.18.0015.4248||Microsoft Windows 10 64-bit (Build 10240)||Yes|
|Intel(R) HD Graphics 520||10.18.0015.4279||Microsoft Windows 10 64-bit (Build 10240)||Yes|
|Intel(R) HD Graphics 520||20.19.0015.4300||Microsoft Windows 10 64-bit (Build 10586)||Yes|
|Intel(R) HD Graphics 530||20.19.0015.4352||Microsoft Windows 10 64-bit (Build 10586)||NO This Driver does NOT reproduce the issue|
The Driver Version linked in the above table (DRIVER VERSION: 126.96.36.199.4352 & 188.8.131.52.4352) Has not reproduced the issue for us and is the Driver we recommend that you download direct from Intel.
If you receive the following Message when installing the Intel Driver:
The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.
This is an indication that you have an OEM Driver installed by the manufacturer. This Leaves you with two options:
At Your Own Risk
If decide to wait for an update from your computer manufacturer, or are simply uncertain about removing an installed driver, the following steps may help to make things more tolerable for you until your drivers are updated.
Note: If you install the recommended driver above and still experience issues please read the related jira FIRE-17290 and add your details to the comments. Instructions for using the Jira can be found HERE
See this page for documentation on Firestorm 5.0.1 (52150) and earlier.