There are different kinds of problems with missing inventory that can take place; those that are controllable at the viewer or computer end are generally reversible. Problems caused by the Second Life asset server are not always fixable.
If You Are Missing Items in Your Inventory
NOTE: It is strongly recommended that you go to a known low lag region to do any of the things listed below. These are recommended:
Check that your inventory has fully loaded. Click on the Recent tab and wait for the inventory counter to stop fetching. When it's done, it will simply show the number of items, without the word “Fetching….”
If the number of items appears correct, but not everything is showing:
Reset your inventory filters. On most viewer skins, this means clicking the Gear menu at the bottom of your inventory and selecting “Reset Filters.” On Vintage skin (this is what you're using if you logged in with Phoenix Mode
) or Ansastorm skin, click Inventory → Reset Filters in the inventory menu.
If your inventory is still not loading fully, then the issue may be a network or connection problem. General suggestions for problems that may be connection-related are:
If you are on a wireless connection and are able to wire it in, do so.
Reboot your router/modem, leaving it unplugged and unpowered for a minimum of two minutes before powering it back up again.
If you have access to a different connection, try connecting your computer to it temporarily.
If the inventory is still not fetching all the way, view our page on bandwidth and speedtests
to make sure your bandwidth is set optimally in the viewer. Although it may seem counter-intuitive, we have found that lower bandwidth settings usually allow for more reliable inventory loading than higher settings.
HTTP fetching may be overloading your router; please try the suggestions given here
; if they do not help, revert the changes made then return to this page and continue.
Please download the official SL viewer
, install it, log in on it and see if the items show up there. If they do, then the problem is probably either loading or caching in Firestorm, and you can follow the next set of suggestions. If the items don't show up in any viewer, then there is a good chance they're missing from the asset server, which means the problem may not be fixable.
If your inventory count still looks lower than it should be or stalls in the middle of fetching items, then:
First, teleport to the Phoenix/Firestorm Support parcel
or an empty water region, such as Cyclops
. Drop your draw distance low (for example, to 32 or lower) to minimize the work the viewer is trying to do outside of loading your inventory.
Second, in your inventory, type letters into the search filter. It doesn't matter what letters; the purpose is to prod the search into finding more items. If the fetch stalls again, pick a different letter.
Third, try clearing your entire cache manually
, as explained here
. Please make sure you do it manually, not via the in-viewer clear-cache button.
Advanced Note: You can clear only your inventory cache
, rather than the whole thing; this minimizes the amount of excess data you would need to download on top of your inventory data when you log back in.
On recent versions of Firestorm, open Preferences -> Network & Files -> Directories
, then click the Clear Inventory Cache
button, then relog.
On older versions, you will have to clear inventory cache manually, as follows:
Go to Preferences → Network & Files; beside Cache Location, click on Open. A window opens showing the contexts of the cache folder.
Leave that window open, and log out of Firestorm.
Make sure the folder is set to show file extensions.
Locate the file whose name ends in .inv.gz, and delete that file.
Log back in - preferably to one of the locations given above: at the log in screen, you can select log in location; type in one of the region names indicated above.
Additional notes: If clearing inventory cache does not fix the problem the first time you try it, then it probably won't work on additional attempts, so don't keep doing it (though multiple relogs without cache clears may help).
Advanced Method: Inventory Copy from LL V3
Please do NOT attempt this if you are not comfortable copying files around.
Start by finding your avatar key while logged into Firestorm or another viewer that displays it - see the figure to the right; the UUID is highlighted in green.
It is a string of letters and numbers that appears in your legacy-style profile, though the exact location will vary because different skin options display it differently. If you use web profiles, you will need to switch into the legacy profile to find it. (In Firestorm, this is in Preferences -> User Interface -> Interface Windows → Use web profiles by default.) You can return to the web profile style after ward. When you find your key, just copy it down somewhere.
Now you will need the latest release version of the SL viewer, so if you don't have it installed yet, download and install it. Then, log into V3 and get your inventory loaded in that viewer. This might work with any other viewer, as well, but V3 is the only one we've tested with. Once your inventory is loaded there, log out.
Locate your Second Life cache folder and your Firestorm cache folder on your hard drive. Our clearing cache page will help you locate where that is (just replace “Firestorm” with “SecondLife” in the path name. Don't clear either cache! Just use the paths shown to find the folders.
In the Second Life cache folder, find the file named with your avatar key and ending in “inv.gz”. Drop or copy this file into your Firestorm cache folder. Allow it to replace the one there.
Log into Firestorm and check to see if your inventory is there.
Avoid clearing cache or you may need to do this process again.
Please note: Under normal circumstances, you should not share cache between viewers because it can cause other weird problems. This suggestion should not be read as an indication that setting your cache in different viewers to the same place would be useful. It won't be.
If Rezzed Items Have Vanished
Unfortunately, this type of issue is more often related to asset server problems than the problems in the previous section, and unlike caching and loading problems, asset server problems are often not reversible. You may notice that when Linden Lab posts grid status problems, they will often warn not to rez no-copy items during that period of time. This is why. Nonetheless, there are a few things you can try.
Third, go to point 0,0,0 in the region or, if you don't have access to it because it is part of someone else's private property, ask that parcel or region owner to look. Sometimes, rezzed items will be deposited there. To get to point 0,0,0:
Go to top menu, World → Area Search.
Click on the “Find” tab and type part of the name of the item into the “Name” field. Click “Search.”
You will be taken to the “List” tab. If you see the name of the object, double-click it in the list and follow the red beacon to the object.
Moving your avatar or camera around can help the Area Search detect items that are not detected initially.
Sixth, if you have another viewer installed, log in with it to see if the missing item shows up in your inventory there. If it does, then try the suggestions in the “If You Are Missing Items in Your Inventory” section above. If it does not show up in your inventory in either viewer, then Second Life may have lost the item.
For additional ideas, also refer to the Second Life wiki page on Inventory Loss.
See this page for documentation on Firestorm 4.6.9 (42969) and earlier.