As of 1 Jan 2013, support for Phoenix Viewer has been discontinued.
There is a “self help” group for those who wish to continue using Phoenix; copy/paste this URI into local chat, then open the local chat window and click the link for the group profile.
This wiki will not be removed, but it will not be updated either.
For Firestorm documentation, please click here.
For basic information on how to get help, click here.
Here are trouble shooting tips and suggestions for problems you may encounter while running Phoenix. They are divided into issues which are directly related to the viewer, and those which are really SL issues or bugs.
Should this not be helpful, then please contact support. The best place to get fast help is in one of the in-world groups. Otherwise, you may contact any of our support team. We will do our best to assist you.
For an introduction to the basics of troubleshooting, please refer to this page.
Phoenix has some video tutorials on YouTube; you may want to visit and bookmark the Phoenix Viewer channel.