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Firestorm - Questions and Answers

Note: This page deals with common questions you might have concerning how to use the Firestorm viewer.
If you get errors or things are not working as you might expect, then please consult the Troubleshooting Guide.

General/Interface

Is my Viewer Safe?

Please refer to this page for more on this issue.

How can I get help with the Viewer?

Please refer to this page for the many ways you can get help.

How can I access Preferences?

There are three ways to do this:

  • Avatar → Preferences
  • Hover over the Volume Controller in the top menu bar, then click the gear icon
  • Ctrl-P

What are chiclets?

They are the little IM icons in the bottom right. They serve the same purpose as the tabs in the IM floater.

What are toasts?

They are the little fading bubbles of text that pop up from the chiclets and nearby chat tab.

How do I shout/whisper?

After you have typed whatever you want to say, use Cltr-Enter to shout, Shift-Enter to whisper. Enter alone is Say.

How do I hide the location/navigation/search bar?

Right click at the top on a black space of the Menu bar. Then check or uncheck the items you want to see or hide.

How do I bring back the old chat style for group chats?

In Preferences, go to Chat → General, and check Remove chat headers (V1 style).

I click on a SLURL but can't seem to teleport and can't find the teleport button.

When clicking on the SLURL the Place Profile will open and at the bottom on the left hand side is the teleport button. This is where you will click to teleport. You will have to close the Place Profile after you complete your teleport.
For other SLURL issues, please refer here.

Where is teleport history?

You can access it in the Places Window; click the Places button on the bottom button bar.

Are there command lines like there are in Phoenix?

Yes, they are located in PreferencesFirestorm → CmdLine. NOTE that not all of them are functional as yet.

How do I disable Login screen?

Go to Preferences → Firestorm → General

How do I disable the Logoff Screen?

Go to Preferences → Firestorm → General

How do I disable Teleport screens?

Go to Preferences → Firestorm → General

Is there a slider to alter voice for individuals? Active speakers is what I am looking for.

Open the active speaker list, hover over a name, click the orange (i) button. This will let you adjust volumes.
Alternately click the small arrow on the right of the talk button, this will open the voice control panel and click on the (i) next to the avatar's name.
See this page for more on using voice, and this page for voice troubleshooting.

I can't log in with Firestorm. I made sure I typed my user name and password correctly.

Make sure your password is 16 characters or less. If longer, shorten your password on the website and try logging in again. If the SL website also refuses to take your password, use the “Forgot my password” link to get it fixed.
See also the troubleshooting section for other login and start-up issues.

How do I removed saved passwords?

Please refer to this page.

Is "Don't send my camera target hints" same as "Don't broadcast cam focus point"?

The simple answer is, yes, they are the same thing.

Have can I change the UI size?

That topic is covered on this page.

How do I change the skin on my viewer?

Open PreferencesSkins. Select the skin using the drop down arrow and same for color scheme. Click Ok. You will need to restart the viewer for the change to take effect.

How do I disable tooltips?

From the top menu bar, uncheck Help → Enable Viewer UI Hints. Or in Preferences → User Interface → General, disable basic Hover Tips.

Where can I find keyword alerts in Firestorm?

Preferences → Chat → Keyword Alerts tab.

How do I open a second inventory window in Firestorm?

Open your inventory with Ctrl-I, or by clicking the suitcase icon on the side bar or bottom bar. Then click the gear icon on the bottom of the inventory window, and select New Inventory Window at the very top.

Where do I go to upload an image, sound, or animation?

To upload an image, press Ctrl-U, or from the top menu bar, select Avatar → Upload or Build → Upload. You may also find this by opening your inventory and, at the bottom, clicking the plus and selecting Upload in that menu.

When I'm sitting on a pose I no longer see the stand button, where did it go?

Depending on the skin used, the stand button is now on the movement control. You can bring this up and right click it and move it anywhere on your screen and it will stay docked. If the move control is not visible, you may display it by selecting Avatar → Move Controls from the top menu bar or by clicking on the Move button in the bottom button bar. If the button is not shown, right click on an empty space in the bottom bar and enable it.

Where is the Lag Meter Located?

Open the Advanced menu. If it is not visible, you can enable it in Preferences → Advanced → Show Advanced Menu or by pressing Ctrl-Alt-D.
Select Advanced → Performance Tools → Lag Meter.

Where is the Statistics Bar located?

Open the Advanced menu. If it is not visible, you can enable it in Preferences → Advanced → Show Advanced Menu or by pressing Ctrl-Alt-D.
Select Advanced → Performance Tools → Statistics Bar. Alternately, use the keyboard shortcut Ctrl-Shift-1.

Can I run multiple copies of Firestorm at once?

Yes you can; more information is given here.

How do I Get Rid of all this Debug Stuff?

Please refer to this page.

Firestorm Won't Open on my Secondary Monitor

If you have two (or more) monitors and prefer to use Firestorm on one other than the primary, move it over as you normally would, but before closing it the first time, make sure the window is NOT maximized. This will save the window position when you next go to start the viewer. On subsequent runs you can maximize the viewer.

NOTE: In some cases, running the viewer on a monitor other than the primary, will result in a bake fail; specifically you may end up with your avatar becoming transparent, for yourself and/or others.

Avatars: Profiles, Groups, Tags

How can I show who is online?

Click the People icon on the bottom button bar; on that, click the Friends tab. By default, this shows those online, while the ALL tab shows your entire list of friends.
Note: People can set themselves to not have their online status known; in this case, they will show as offline even if they are not.

How can I enable/disable seeing friends come online?

Bring up Preferences → Dialog Alerts and set Tell me … When my friends log in or out as you prefer it. You can have the notifications go to nearby chat and chat console (instead of toasts) by enabling Also log to nearby chat, or to nearby chat only by selecting Only in nearby chat.

I don't see name tags of other users

Bring up the Develop menu (Preferences → Advanced → Show Developer Menu), then the Rendering sub-menu, and try toggling both Automatic Alpha Masks settings.

I don't see my HUD objects.

Bring up the Develop menu (Preferences → Advanced → Show Developer Menu), then the Rendering sub-menu, and try toggling both Automatic Alpha Masks settings.

How do I see my own profile?

Right click your avatar, or, on the top menu bar, select Avatar → Profile, and your profile will open. You also have a profile icon on the side bar if you have this skin. Otherwise, click the Profile button on the bottom button bar.

How do I edit my profile?

Open your profile by right clicking yourself and selecting Profile; then click Edit profile at the bottom. Make your changes and then remember to click save at the bottom. For details, see this page.

How do I set Display Names?

This is explained in detail on this page.

How do I change my group tag?

Click Comm → Groups or click on the People icon on the bottom button bar or use the keyboard shortcut Ctrl-Shift-G then select the group. Right click, then select Activate.

How do I change my active title for a group?

Click Comm → Groups or click on the People icon on the bottom button bar or use the keyboard shortcut Ctrl-Shift-G then select the group. At the bottom, click Group profile; under My title, click the down arrow and change tag and save.

How do I give someone editing rights for my objects?

Open the People window (at the top menu, selection Comm → Friends or press Ctrl-Shift-F or if using a side bar skin, click the people tab, friends or click the People icon on the bottom button bar).
Then find the friend that you want to give rights to and click their name. Then click profile at the bottom, opening their profile window. Click Notes and Privacy at the top, then put a check in Edit, delete or take my objects. You will get a pop up asking for confirmation.

How can I Mute/block someone - and see who I have muted?

The Mute/Block feature is covered on this page.

How do I pass an object, notecard, or landmark to my friend?

Open the People window (at the top menu, selection Comm → Friends or use the keyboard shortcut Ctrl-Shift-F or if using a side bar skin, click the people tab, friends or click the People icon on the bottom button bar).
Locate the friend's name, double click it or click IM at the bottom opening an IM window with them. You may then go back to your inventory and drag the object, notecard or Landmark into that IM window and drop it. Also, if they are standing right in front of you, just drag it onto their avatar or tag over their head.
Of course, you may also do it as it was done in V1-based viewers like Phoenix: open the person's profile, then drag then item(s) onto it.

Where can I see how many groups I am in using Firestorm?

Click the up arrow next to the local chat bar where you type; this will open nearby chat. Then click Contacts tab, and at the top of that, Groups. You will find the number you belong to at the bottom of that window.

How can I see my avatar from the front view so I can see myself walk?

If not showing, bring up the camera control by selecting Avatar → Camera Control from the top menu bar or by clicking the View button on the bottom button bar. If this button is not displayed, right click an empty space on the bottom bar and enable it.
Now on the camera control window, click the icon for front view (the first one the left).
Note that the camera control window may be docked to any window edge, thus remaining visible at all times.

Where in Firestorm can I set myself away, busy or unavailable?

This can be found under the Comm menu on the top menu bar, then Online Status.

Where is "Stop Animating my Avatar" located in Firestorm?

This is found under the Avatar menu on the top menu bar, then Avatar Health → Stop Avatar Animations.

How can I see (lookat) crosshairs - or turn mine off?

Refer to this page for how to enable/disable lookat crosshairs.

How do I stop my head following the mouse?

Open PreferencesFirestorm → Avatar; the two sliders at the top, Amount that Avatar's head Follows Mouse, set both to zero. Alternately, go to Preferences → Privacy → LookAt and enable Don't send my actual camera target hints and Don't show any camera target hints even on my own screen.

How is the Firestorm Client AO used?

See this page for details on how to use the built-in AO, how to make your own AO sets.

How do I turn on Avatar Physics?

Avatar Physics is enabled by default. For information on how to use it, please see here.

My feet are in the ground - or I am floating - help!

Open the Quick Preferences button and adjust Height Offset.

World: Interacting with Objects, Getting Information

How do I show property lines in Firestorm?

From the top menu bar, select World → Show More → Property Lines, or use the keyboard shortcut Ctrl-Alt-Shift-P.

Where do I activate Beacons in Firestorm?

From the top menu bar, select World → Show More → Beacons, or use the keyboard shortcut Ctrl-Alt-Shift-N.

How is Wireframe Activated?

Open the Develop menu. If it is not visible, you can enable it in Preferences → Advanced → Show Developer Menu or by pressing Ctrl-Alt-Q.
Then go to Develop → Rendering → Wireframe. Alternately, use the keyboard shortcut Ctrl-Shift- R.

Where are Bumps, Hits, and Pushes?

Open the Develop menu. If it is not visible, you can enable it in Preferences → Advanced → Show Developer Menu or by pressing Ctrl-Alt-Q.
Bumps, Pushes & Hits is located there.

Is there a place in the viewer that I can click to easily go to the SL Marketplace?

In the top menu bar, open Content menu, then SL Marketplace.

Is there a place in the viewer where I can click and open the grid status page quickly?

In the top menu bar, select Help → Check Grid Status.

Where is Area Search?

Area Search is found in the World menu in the top menu bar.

What is the Media Filter and how is it used?

Media Filter is explained in this page.

How is Media on a Prim (MoaP) used?

Please refer to this page.

How can I reduce lag?

A general explanation of what lag is - and what you can do to reduce it, can be found here.

Small prims disappear if I cam back a bit

Open the Quick Preferences button and adjust LOD Factor; set it to 3 to start with. If that doesn't help, experiment with values between 2 and 4.

I know there are objects here but they don't fully rez in!

If you are in a location where you know that some objects exist but they simply will not rez in for you, even after having allowed time, then open the Advanced menu menu (Ctrl-Alt-D if you cannot see it), and select Debug Settings. Type in rendermaxnodeSize - if the value is less than 65536, try increasing it.

How can I locate objects on my parcel

One way is to use Area Search (top menu, World → Area Search), if you know the name of the object.
Another is to use beacons; this can help find scripted objects visually.



See this page for documentation on Firestorm 3.3.0 (24880) and earlier.

questions_and_answers.txt · Last modified: 2012/03/22 18:01 by sunset_faulkes
 
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