For basic information on how to get help, click here.
This page covers issues and problems which you might encounter with Firestorm; for topics concerning how to use the viewer, you are instead directed to the main Firestorm documentaion page.
The topics here are divided into issues which are directly related to the viewer, and those which are really SL issues or bugs.
Should this not be helpful, then please contact support. The best place to get fast help is in one of the in-world groups. Otherwise, you may contact any of our support team. We will do our best to assist you.
If you believe you have found a genuine bug - or have a feature request, then you can file a JIRA.


For an introduction to the basics of troubleshooting, please refer to this page.


Phoenix has some video tutorials on YouTube; you may want to visit and bookmark the Phoenix Viewer channel.

Crash/Login Issues

Search, Audio, Video and Voice



Lag and Network


Operating System / Software



  • firestorm_troubleshooting_es.txt
  • Last modified: 2018/05/11 22:30
  • by miro.collas