Windows 10 and Intel Stuck at Initializing VFS

If you have Intel Graphics HD, Intel Graphics HD2500 and Intel Graphics HD4000, and are using the 64bit version of Firestorm 5.0.7 or later, on Windows 10, refer to this page.

Outdated Driver Error

If you are on Windows 10, and get an error such as this:

Firestorm is unable to run because your video card drivers did not install properly or are out of date, or are for unsupported hardware. Please make sure you have the latest video card drivers, and even if you do have the latest, try reinstalling them. If you continue to receive this message, contact the Second Life Support Portal

First, make sure your drivers are fully updated

If this does not help, then refer to our fix for outdated Intel graphics.

If you are on Windows 10, and get this error:

Load Library failed with error 1114, Dynamic Link Library (DLL) initiation routine failed

Check first for switchable graphics card: Dual Graphics Issues
If you have Intel graphics only, then use the instructions on this page: Intel Fix 32-bit.

Viewer Screen Is Too Large, Top Menu Bar Is Missing, and Click Area Is Too Low

This is a known issue with recent Intel graphics drivers, affecting other graphics applications besides SL viewers.

  • Many people have received this graphics driver update without realizing it.
  • The problem sometimes appears after a crash.
  • Many users on HP laptops with OEM drivers are having this problem, although it is also affecting others.

What to do:

  • Try rolling back to a previous driver that worked for you.
  1. Method 1 for instructions. If the Roll Back Driver button is grayed out; see
  • Some users have reported that the following newer driver fixes the problem: Intel® Graphics Driver for Windows* [15.46] Version: (Latest) Date: 8/23/2017. Download from This driver may or may not be available to you depending on your computer.
  • Workaround: Run the viewer in Full Screen Mode. Preferences → Graphics → General → Fullscreen Mode, then relog.

More information: Please refer to FIRE-21264 for more information and to report any additional details about the issue.

Graphics Issues After Win10 Update

If you start experiencing graphics issues after a Win10 update, such as driver crashes, or simply very poor performance, the first thing to try is a full computer reboot.

If that doesn't help, reinstall your graphics card driver from the card maker's website, not from Windows. That is, from nVidia, AMD, or Intel.

If you have Intel HD 2000 or 3000 graphics, refer to this page.

Laptop dual graphics issues

If your laptop has an Intel CPU and also has either an AMD or Nvidia graphics system, it may have the ability to switch between the Integrated Intel graphics (for power savings) and the AMD/Nvidia (for performance). But sometimes Firestorm isn't automatically configured to use the high-performance graphics.

You can confirm this issue by looking at Help → About Firestorm and checking the name of the graphics card listed. If it says Intel, please follow the steps on this page.

Intel 500 Series & Flickering

Screen is Flashing on certain Graphics Settings

This mysterious flashing problem has been reported numerous times now and after some investigation we believe we finally have a repro for what's causing the issue. We do not yet know the specifics of exactly which systems are affected.

Typically the issue arises when Worn Rigged Mesh is in view and has at least one texture containing alpha and set to alpha blend mode. Alpha masking and emissive mask do not reproduce the problem.

We have also verified that this reproduces using the Official LL Viewer.

The Following Table shows which systems and drivers we have tested and whether they reproduce the Flashing Issue.

Graphics Card Driver Operating System Repoduced
Intel(R) HD Graphics 530 10.18.0015.4271 Windows 10 64-bit (Build 10240) Yes
Intel(R) HD Graphics 530 10.18.0015.4279 Microsoft Windows 10 64-bit (Build 10240) Yes
Intel(R) HD Graphics 520 10.18.0015.4293 Microsoft Windows 10 64-bit (Build 10586) Yes
Intel(R) HD Graphics 520 10.18.0015.4248 Microsoft Windows 10 64-bit (Build 10240) Yes
Intel(R) HD Graphics 520 10.18.0015.4279 Microsoft Windows 10 64-bit (Build 10240) Yes
Intel(R) HD Graphics 520 20.19.0015.4300 Microsoft Windows 10 64-bit (Build 10586) Yes
Intel(R) HD Graphics 530 20.19.0015.4352 Microsoft Windows 10 64-bit (Build 10586) NO This Driver does NOT reproduce the issue

The Driver Version linked in the above table (DRIVER VERSION: & Has not reproduced the issue for us and is the Driver we recommend that you download direct from Intel.

If you receive the following Message when installing the Intel Driver:

The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.
This is an indication that you have an OEM Driver installed by the manufacturer. This Leaves you with two options:

  • Check the website (or contact support) of your specific PC manufacturer and check for updates.
  • Uninstall the OEM Driver and install the Intel Driver direct from Intel. This method is carried out At Your Own Risk
Temporary Work Around

If decide to wait for an update from your computer manufacturer, or are simply uncertain about removing an installed driver, the following steps may help to make things more tolerable for you until your drivers are updated.

  • If ALM is disabled the flashing will always reproduce unless Hardware skinning is disabled.
  • If ALM is enabled the flashing will only reproduce when the avatar wearing the alpha blended rigged mesh is standing in Linden water.
    • If Hardware Skinning is disabled, the flashing stops in this case too.

Note: If you install the recommended driver above and still experience issues please read the related jira FIRE-17290 and add your details to the comments. Instructions for using the Jira can be found HERE

  • fs_intel_issues.txt
  • Last modified: 2018/09/04 00:37
  • by anastasia.horngold