There are different kinds of problems with missing inventory that can take place; those that are controllable at the viewer or computer end are generally reversible. Problems caused by the Second Life asset server are not always fixable.

If items that you rezzed out in-world are missing, then refer to this page instead.

Method 1 - Basic Steps

  • First and very important: TP to a known low lag region to do any of the things listed below. Once there, reduce draw distance significantly, to reduce the load on your network connection. Stay there while working through this page. These locations are recommended:
    • Cyclops

      Do not stay at your current location; it may be the source of your problem.
  • If the number of items appears correct, but not everything is showing, reset your inventory filters. On most viewer skins, this means clicking the Gear menu at the bottom of your inventory and selecting “Reset Filters.” On Vintage skin (this is what you're using if you logged in with Phoenix Mode) or Ansastorm skin, click Inventory → Reset Filters in the inventory menu.
  • If you are looking for Marketplace items using Inventory search, and they are not showing, ensure that you have the Received items folder shown in inventory, rather than as a button: Preferences → User Interface → Interface Windows → Show the Received Items folder in normal inventory. Or, click the Received button to see what items are in there.
  • If a system folder is missing, you may have opted to hide empty system folders: Preferences → User Interface → Interface Windows → Hide empty system folders from inventory.
  • In your inventory, type letters into the search filter. It doesn't matter what letters; the purpose is to prod the search into finding more items. If the fetch stalls again, pick a different letter.
  • For any/all folders that appear to be missing inventory, try creating a new item, of the appropriate type, in the folder. So for example, if you appear to be missing things in the Clothing folder, right-click the folder name → New Clothes → New Shirt. Then relog.
  • Try clearing your inventory cache.
    • Method 1: Open Preferences -> Network & Files -> Directories, then click the Clear Inventory Cache button, then relog to Hippo Hollow or whichever low-lag location you chose.
    • Method 2: If Method 1 did not work, clear the inventory cache manually:
      • Click the Open button to the right of cache location. This should open a file picker window.
      • Locate the .gz file with YOUR avatar key. Your key can be found in your profile, under your name.
      • ESSENTIAL: Log out of Firestorm.
      • Delete the .gz file located above.
      • Log back in to Hippo Hollow.
      • Allow your inventory to fetch.
    • Note: If clearing inventory cache manually does not fix the problem the first time you try it, then it probably won't work on additional attempts, so don't keep doing it, unless you didn't delete the correct file the first time (though multiple relogs without cache clears may help).

Checking Your Connection

If your inventory is still not loading fully, then the issue may be a network or connection problem. General suggestions for problems that may be connection-related are:

  • If you are on a wireless connection and are able to wire it in, do so.
  • Reboot your router/modem, leaving it unplugged and unpowered for a minimum of two minutes before powering it back up again.
    • If you have access to a different connection, try connecting your computer to it temporarily.
  • If the inventory is still not fetching all the way, view our page on bandwidth and speedtests to make sure your bandwidth is set optimally in the viewer. Although it may seem counter-intuitive, we have found that lower bandwidth settings usually allow for more reliable inventory loading than higher settings.
  • HTTP fetching may be overloading your router; please try the suggestions given here; if they do not help, revert the changes made then return to this page and continue.
  • Please download the official SL viewer, install it, log in on it and see if the items show up there. If they do, then to make sure that you aren't being misled by cached inventory on SL viewer, wipe inventory cache there as well, and then see if your inventory fully fetches. If it does, then the problem is probably either loading or caching in Firestorm, and you can follow the set of suggestions below under “Method 2: Inventory Copy from SL Viewer.”
    If the missing items do not show up on SL viewer either, then file a support ticket with SL for assistance, making sure to specify that you have the problem with SL viewer.

Back on Firestorm, if your inventory count still looks lower than it should be or stalls in the middle of fetching items, then:

  • If the above steps have not worked for you, continue on to the next step:

Method 2 - Inventory Copy from SL Viewer


Start by finding your avatar key while logged into Firestorm or another viewer that displays it - see the figure to the right; the UUID is highlighted in green.

It is a string of letters and numbers that appears in your legacy-style profile, though the exact location will vary because different skin options display it differently. If you use web profiles, you will need to switch into the legacy profile to find it. (In Firestorm, this is in Preferences -> User Interface -> Interface Windows → Use web profiles by default.) You can return to the web profile style afterward. When you find your key, just copy it down somewhere.

Now you will need the latest release version of the SL viewer, so if you don't have it installed yet, download and install it. Then, log into the SL Viewer and get your inventory loaded in that viewer. This might work with any other viewer, as well, but the SL Viewer is the only one we've tested with. Once your inventory is loaded there, log out.

Locate your Second Life cache folder and your Firestorm cache folder on your hard drive. Our clearing cache page will help you locate where that is (just replace “Firestorm” with “SecondLife” in the path name. Don't clear either cache! Just use the paths shown to find the folders.

Note: You must be LOGGED OUT of both viewers before doing the next step.

In the Second Life cache folder, find the file named with your avatar key and ending in “inv.gz”. Drop or copy this file into your Firestorm cache folder. Allow it to replace the one there.

Log into Firestorm and check to see if your inventory is there.

Avoid clearing cache or you may need to do this process again.

Please note: Under normal circumstances, you should not share cache between viewers because it can cause other weird problems. This suggestion should not be read as an indication that setting your cache in different viewers to the same place would be useful. It won't be.

For additional ideas, also refer to the Second Life wiki page on Inventory Loss.

  • fs_missing_inventory.txt
  • Last modified: 2018/10/12 12:06
  • by anastasia.horngold