Nvidia Driver Crash

General Info

There is no real fix for this crash (the fix will need to come from Apple); however, switching over to using the Nvidia web drivers will stop the crashes. There is a chance of the viewer running with poorer performance.

(This crash has continued on Sierra.)

This problem affects other games, too; for example, see constant crashes - OS X 10.11 El Capitan and OSX El Capitan 10.11 Beta (15A21). The same workaround appears to fix the problem in other games also; that is, to switch over to using the Nvidia web drivers instead of the Nvidia driver that Apple provides.

Please note that this is not a viewer-specific crash. Refer to this Firestorm Jira: [BUG-10302] [Mac El Capitan] Firestorm crash/incompatibility with Mac OS 10.11 and this SL Jira: BUG-10302 Frequent Crashes in Mac OS X 10.11 El Capitan.

To Install and use Nvidia Web Drivers

  • Find the list of Nvidia web drivers here, with download links directly from Nvidia: Nvidia Web Drivers.
  • It is important that the drivers are matched to you OS Build number, see here for: How to determine your OS Build Number.
  • You can switch between using the Apple Nvidia driver and the Nvidia web driver (needs a reboot after each change).

Missing Characters

If some characters now display as boxes, you can edit the fonts.xml file within Firestorm to cause the characters to load properly.

  • Log out of Firestorm.
  • In a Finder window, go to your Applications folder.
  • Right click on your Firestorm application and choose “Show Package Contents.”
  • Navigate to Contents/Resources/fonts/fonts.xml.
  • Open fonts.xml with Text Edit.
  • From there, scroll down to the section where it shows hiragana.
  • After the line <os name=“Mac”>, insert this line:
    <file>ヒラギノ角ゴシック W3.ttc</file>
    so that the page looks like this:
<os name="Mac">
<file>ヒラギノ角ゴシック W3.ttc</file> ///(only insert this line and leave everything else as is.)///
<file>ヒラギノ角ゴ Pro W3.otf</file>
<file>ヒラギノ角ゴ ProN W3.otf</file>
  • Be sure to save and exit.
  • Open Firestorm and toggle to your Japanese keyboard or type in Japanese. It should now work as expected.

NOTE: This is only necessary for Firestorm versions 4.7.3 and older.

  • mac_os_x_10.11_el_capitan.txt
  • Last modified: 2018/07/07 08:55
  • by jodi_nikolaidis